3patte Privacy Policy – How We Collect, Use & Protect Your Data

1. Who We Are

3patte operates the online casino and sports betting platform accessible at 3patte.net (the "Platform"). For the purposes of this Privacy Policy, 3patte is the data controller responsible for the personal information collected through the Platform. This Policy applies to all users who register an account, visit the Platform, or interact with 3patte services in any capacity.

The Platform serves English-speaking users in Pakistan and is designed specifically for the Pakistani market, with PKR as the primary transaction currency and Pakistani payment methods – including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah – as the supported deposit and withdrawal channels.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, or contact support, 3patte collects the following categories of personal information:

2.2 Information Collected Automatically

When you access the Platform, 3patte automatically collects certain technical and usage data:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, and browser version.
• Pages visited, features accessed, and time spent on the Platform.
• Session start and end times, login timestamps.
• Game activity logs, including games played, bet amounts, and outcomes (for fairness, fraud prevention, and responsible gaming monitoring purposes).

3. How We Use Your Information

3patte uses the personal information described above for the following specific purposes:

• Account management: Creating and maintaining your 3patte account, authenticating your identity at login, and managing your PKR wallet.
• KYC and compliance: Verifying your identity and age (18+ requirement), processing KYC documentation, and complying with applicable anti-money laundering (AML) obligations.
• Payment processing: Facilitating deposits and withdrawals through your chosen payment method, verifying that withdrawal accounts match your KYC-verified identity.
• Platform delivery: Providing access to cricket betting, slots, live casino games, and all other Platform features you use.
• Customer support: Responding to enquiries, resolving disputes, and investigating complaints.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, duplicate accounts, and money laundering.
• Responsible gaming: Monitoring gaming patterns where relevant to identify potential problem gambling, applying player-set limits and exclusions, and administering self-exclusion records.
• Platform improvement: Analysing aggregate usage data to identify technical issues, improve the user interface, and develop new features.
• Marketing communications: Sending promotional offers and platform updates to registered players who have not opted out. You may opt out of marketing emails at any time via your account settings or by contacting support.

4. Legal Bases for Processing

3patte processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have requested – account management, payment processing, gameplay.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable regulatory requirements.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and service improvement – where these interests are not overridden by your data protection rights.
• Consent: Marketing communications and non-essential analytics cookies, where your consent has been obtained and may be withdrawn at any time.

5. Disclosure to Third Parties

3patte does not sell your personal data. We may share your information with the following categories of third parties, strictly for the purposes described in Section 3:

• Payment processors: JazzCash, Easypaisa, and banking partners receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy standards and are independently regulated.
• Identity verification providers: Third-party KYC technology providers who process CNIC images and liveness checks on our behalf under data processing agreements.
• Game software providers: Studios such as Pragmatic Play and Evolution Gaming receive game session data (game ID, bet amount, outcome) necessary to deliver certified game results. They do not receive your full identity or payment details.
• Analytics providers: Aggregate, anonymised usage data may be processed by analytics tools to help us understand Platform performance. No personally identifiable data is shared for analytics purposes.
• Law enforcement and regulatory authorities: Where required by applicable law, court order, or regulatory obligation, 3patte may disclose personal data to competent authorities. We will notify you where legally permitted to do so.

6. International Data Transfers

Some of 3patte's service providers and game studios are located outside Pakistan. Where your personal data is transferred internationally, 3patte ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, to protect your data to a standard consistent with this Policy. By using the Platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan for the specific purposes described in this Policy.

7. Data Retention

3patte retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account data and KYC records: retained for the duration of your account and for a minimum period following account closure as required by applicable AML and regulatory obligations.
• Transaction records: retained for a minimum period consistent with financial record-keeping obligations.
• Support communications: retained for the period reasonably necessary to resolve any outstanding dispute or regulatory query.
• Self-exclusion records: retained for the duration of the exclusion period and a reasonable period thereafter to prevent circumvention.

When personal data is no longer required, it is securely deleted or anonymised.

8. Security Measures

3patte implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Hashed and salted storage of passwords – 3patte staff cannot access your password in plain text.
• Access controls limiting staff access to personal data to those with a documented operational need.
• Optional two-factor authentication (2FA) for player accounts, strongly recommended for all Pakistani users.
• Regular security reviews and vulnerability assessments of Platform infrastructure.

No system is completely impenetrable. In the event of a data breach that poses a material risk to your rights, 3patte will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.

9. Cookies & Tracking Technologies

3patte uses cookies and similar technologies on the Platform. The categories in use are:

• Strictly necessary cookies: Required for the Platform to function, including session management, login state, and security tokens. These cannot be disabled without preventing Platform access.
• Functional cookies: Remember your preferences such as language settings and game lobby filters.
• Analytics cookies: Used with your consent to collect anonymised usage data that helps us improve the Platform. These can be declined without affecting core functionality.

3patte does not use advertising cookies or third-party behavioural tracking networks. You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies may affect Platform functionality.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 3patte:

• Right of access: Request a copy of the personal data 3patte holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data in certain circumstances, such as where it is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it.
• Right to restrict processing: Request that 3patte suspend certain processing activities pending resolution of a dispute about accuracy or lawfulness.
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails, analytics cookies), withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 3patte support using the contact details in Section 13. We will respond within a reasonable period. We may need to verify your identity before processing a data rights request.

11. Children's Privacy

The 3patte Platform is strictly for adults aged 18 and over. 3patte does not knowingly collect personal data from persons under the age of 18. Age verification is part of the KYC process and accounts found to belong to minors are closed immediately. If you believe that a minor has created an account on the Platform, please contact 3patte support immediately so the account can be reviewed and closed.

12. Changes to This Privacy Policy

3patte reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file or a prominent notice on the Platform, with a minimum of fourteen (14) days' notice before the revised Policy takes effect. The "Last updated" date at the top of this page will be revised with each update. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 3patte support team. Our team is available 24 hours a day, seven days a week. Please include your registered account email address or Pakistani mobile number to allow us to identify your account and respond efficiently.

Email: support@3patte.net  ·  Do not click – plain text contact address